Privacy Policy – 399jl Data Protection

1 What Information We Collect

399jl collects personal information from you at different points during your use of the platform. The main categories are:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

2 How We Use Your Information

The personal information we collect is used for the following purposes:

• Account creation and management: To register your account, verify your identity, and keep your account details up to date.
• Transaction processing: To process deposits and withdrawals in Philippine Peso via your chosen payment method.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and money laundering. OTP verification uses your registered mobile number to confirm identity at login and during sensitive account changes.
• Legal compliance: To meet obligations under applicable laws, including KYC and anti-money laundering requirements.
• Customer support: To respond to your enquiries and resolve complaints efficiently.
• Platform improvement: Aggregated and anonymised usage data helps us understand how the platform is being used and where it can be improved. This analysis does not identify individual players.
• Responsible gaming: To monitor gaming patterns and, where necessary, apply responsible gaming tools such as deposit limits or self-exclusion as described in our Responsible Gaming page.

3 Data Sharing and Disclosure

399jl does not sell or rent your personal data. We may share your information only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, relevant payment reference data is shared with the payment provider (such as GCash, Maya, or your bank) solely to complete the transaction.
• Identity verification providers: During KYC checks, your identity documents may be processed by a third-party verification service operating under strict data processing agreements with 399jl.
• Legal authorities: We may disclose information if required by law, court order, or regulatory authority. We will only provide the minimum data necessary to comply with such requirements.
• Fraud and security investigations: In cases of suspected fraud or criminal activity, relevant data may be shared with appropriate authorities or security services.

Any third party that handles your data on our behalf is required to process it only for the purpose specified, maintain adequate security standards, and not use it for their own commercial purposes.

4 Data Retention

We retain your personal data for as long as your account is active and for a period after closure as required by law or legitimate operational need. In general:

• Account and identity records are retained for the period required by applicable laws governing online gaming and financial transactions.
• Transaction records are retained for audit and compliance purposes for the legally required period.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.
• Technical and session data is retained for a shorter period and is used only for security monitoring and platform diagnostics.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

5 How We Protect Your Data

399jl uses a combination of technical and organisational measures to keep your personal data secure:

• SSL encryption: All connections between your device and the 399jl platform use SSL/TLS encryption to protect data in transit.
• OTP authentication: Sensitive account actions require OTP confirmation via your registered mobile number, reducing the risk of unauthorised access even if your password is compromised.
• Access controls: Internal access to player data is restricted to staff and systems that require it to perform their function. Access is logged and monitored.
• Secure storage: Personal data is stored on protected infrastructure with appropriate access restrictions, monitoring, and backup procedures.

6 Cookies and Tracking

399jl uses cookies and similar technologies to operate the platform and understand how it is used. The cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function. These manage your login session and keep you authenticated as you navigate the site. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Used to collect aggregated, anonymised information about how players use the platform. This helps us identify performance issues and improve the user experience. Individual players are not identified through analytics data.
• Preference cookies: Store your settings and preferences so the platform behaves consistently across sessions.

We do not use advertising cookies, cross-site tracking cookies, or share cookie data with advertising networks. Most browsers allow you to control or clear cookies through their settings. Disabling essential cookies will affect your ability to use the platform.

7 Your Privacy Rights

As a registered player, you have the following rights in relation to your personal data held by 399jl:

To exercise any of these rights, contact 399jl support. We will respond within a reasonable timeframe. We may need to verify your identity before processing a data request.

8 Minors and Age Restriction

399jl is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, that account will be closed immediately and any associated data will be deleted.

If you believe a minor has accessed 399jl using your details or has registered their own account, please contact our support team immediately so we can investigate and take appropriate action.

9 Changes to This Policy

399jl may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When material changes are made, we will notify registered players via their registered email address or through a notice on the platform.

The date at the top of this page shows when the policy was last updated. We encourage you to review it periodically. Continued use of the platform after an update takes effect constitutes acceptance of the revised policy.

10 Contact and Enquiries

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, you can reach the 399jl support team through the contact details provided in the footer of this page. For general questions about the platform, the FAQ page may also be helpful.